user account
 Loading... Please wait...

Survival WATCH Questions:

  • Q. How do I start a fire?

    A. View our video here.

  • Q. How do I use the whistle appropriately?

    A. View our video here.

  • Q. How do I change the battery?

    A. This is really quite simple. Use something that is flat and small to pop the back off of the watch. There is a little sliver on the back of the time piece where you can insert something like a knife/butter knife to help pop the back off of the watch. When this step is complete, the battery will be there and then all you need to do is switch it out!

  • Q. How do I adjust the time on the watch?

    A. There is a small knob on the side of the watch that can be twisted in both directions. A plastic tab should be under this knob. Go ahead and remove the plastic tab under the knob but DO NOT make the knob click and lock in. Moving the knob in each direction should move the hands that are in the timepiece. Twist the knob until the time that you desire is showing. The second to last step is to push the knob into the watch until it clicks. When you hear it click, it means that your watch has been set.

  • Q. Is it waterproof?

    A. It is submergable for up to 15-minutes. Shower with it, get it wet - it will surpasss getting wet. The paracord is also mildew resistant.

  • Q. How do I unravel the Paracord?

    A. Find where the paracord ends on both sides of the time piece and the pull through the paracord. It might be tough to pull the paracord through this hole because this is where it has been melted to the other paracord. If it is too hard to pull through the hole, the easier alternative is to cut it with a knife (the stainless steel scraper, which is part of the buckle, can be used for this cutting). Continue to pull the paracord through over and over again until the watch is completely undone. Note: The paracord has HUNDREDS of survival uses, including being used as tinder!

Website Questions:

  • Q. How do I check my order status?

    A. Once your order has been shipped, you will receive an e-mail notification with a tracking number. You can use that number on www.USPS.gov to track the status of your order.

  • Q. How much is shipping?

    A. Shipping is FREE.

  • Q. What is your Return/Exchange Policy?

    A. View it on our returns page here.

  • Q. When will I receive my order?

    A. Most orders are shipped the same day you place your order via USPS First Class mail. or Priority Mail. It typically takes 3-5 business days before your order will arrive. If your order is backordered, we will notify you via e-mail in most cases, othercase you can login by clicking here to check your order status online (to see if all or part of your order is backordered).

  • Q. Do you accept international orders?

    A. Yes we ship to 99% of countries.

  • Q. Can you price a special or customer order (such as a bulk/wholesale order)?

    A. Yes - Please contact us for special orders and wholesale discounts.

  • Q. I am having trouble ordering - can you help?

    A. Yes, please e-mail us via our contact us page and we can assist you.

  • Q. Do you ship to PO Boxes or FPO/APO addresses?

    A. Yes we do. And for free!

  • Q. What forms of payment do you accept?

    A. Visa, Mastercard, Discover, American Express, PayPal.

  • Q. Is my information secure?

    A. Yes - we use 256bit encryption when placing all orders (bank level security) so all of your personal information is kept safe & secure, and NEVER stored.